Shipping & Returns

Shipping Information

The following terms only apply for items purchased online. 

We use Australia Post Express Satchels for deliveries. Express delivery is $9.99. Please allow up to 24 hours handling time after the purchase of your product. Postage for metro areas is 1-2 business days, and 3-5 for rural areas. 

If you wish to pick up your item in-store, select the “In Store Pickup” option upon checkout. Please allow for handling time of up to 24 hours. You will still need to fill out the shipping information as part of proof of purchase. 

If you wish to see if the product is available sooner than 24 hours post-purchase please call the store and organise a time to pick the item up on (07) 3255 0177. Pick-ups will only be handed over with proof of purchase. 

 

Easy Returns & Exchanges (For Online Orders Only)

With your package you will receive a return, exchange or store credit form to comply with, please fill in all the information needed and determine whether you wish to exchange your item or would prefer a store credit. Your product must be returned with this form, unworn, tags attached, and unmarked within 10 days of the order date.

If you wish to exchange your item, your purchase will be refunded in full and the new item will be charged to your provided account.

If for whatever reason you are in need of another Return form, please click the link below and download the form.   

Download the Return & Exchange Form here.

Returns & Exchanges (For In Store And Instagram Purchases Only)

For all purchases made in store or over Instagram, an exchange or store credit is offered on returning the item if it is within 10 days of purchase. The store credit will be equivalent to the amount spent in store, and will be valid for 3 months.

If an exchange is preferred, the amount of the item previously purchased will be put towards the new item. If the price of the new item is less than the returning item, then the excess amount will be offered as a store credit. If price of the new item exceeds the previous purchase, you will be charged the excess amount. If the exchange item is to be posted, new shipping costs will be charged.

No returns on earrings. No returns on sale. No Full Refunds Offered

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